terms & conditions

Shipping Policy

These terms and conditions (“Terms of Use”) state important requirements regarding your use of Yaantra’s website, Msolution.in mobile, smartphone, Tablet or any Gadget Repair & support service and your relationship with Msolution. You should read them carefully as they contain information and instructions such as how long it lasts, fees for early termination, our rights to change its conditions, limitations of liability, privacy and settlement of disputed by arbitration instead of in court. If you accept this agreement, it will apply to all your service plans from us, including all your existing plans. Your acceptance of these terms & conditions will be implied by the use of the Msolution.in service..

"Agreement"

These terms and conditions, together with each accepted plan order submitted by you, any additional terms mentioned for your plan order acceptable user policy (AUP) and the privacy policy, state the entire agreement between you and Msolution (The “AGREEMENT”). The Plan Order will form the part of the "Agreement" only if the same has been acknowledged by Msolution in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the Msolution Portal (defined below), or obtain Services (defined below).

"Definitions"

Certain terms defined in these Terms and Conditions are also used in the ACCEPTABLE USER POLICY (AUP) and the Privacy Policy and are incorporated by reference to these Terms and Conditions.

"Content"

Software, Materials, Services and other related information are collectively referred to as "Content."

"You" Or "You"

"You" means you individually, any person, including any employer that you are acting on behalf of.

"MSOLUTION.IN"

MSOLUTION.IN" is only brand name, which is TRADEMARK BY OWNER Aditya Kumar

"MSOLUTION.IN Certified Technician/(S)"

MSOLUTION.IN Certified Technician means" technicians and specialists certified by Mobile Solution to perform the Services under this Agreement.

"Undertaking"

Subject to the Terms and Conditions, and other terms specific to each Service Plan, Yaantra will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Msolution will attempt problem diagnosis and a solution through chat, email or remote and/or a scheduled onsite visit or other means as it deems most appropriate under the circumstances. You understand that if remote access is used on your gadget’s there will be no residual software from the remote session; however, there may be a text file placed on your Gadget that will explain the work that was done on your Gadget. If such a text file is placed on your Gadget, you have the option to either save the file for future reference or to delete it from your Gadget. All undertakings under Service Plans are subject to Msolution's Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us +918447222999. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.

Repair Terms & Conditions

Extra Local service/VAT taxes GST will be charged, if applicable
If your gadget is collected for repair, it will take 2-3 business days for it to be repaired. It could take longer depending on delays on parts approval and/or parts procurement.
For any further quick contacts & response In case of of any query/ information contact us on our "Customer Care No." available on "Home Page"
Track Repair Status: Track your Gadget repair status online, Visit: - repairingshopmanager.com Enter your request ID and get real time updates.
Spare Part Replacement: If a gadget requires a part replacement, part cost will be an additional charge. Our repair team will call you exclusively to take your kind approval.
Seek Approval for Additional Service: In case the gadget is given with NO POWER / NO DISPLAY / completely non-functional, only post our thorough check-up, we will be able to revert with exact diagnosis and list of parts gone bad. We follow a decision tree approach to repair the problem, thus it could be quite possible that we may call you more than once to seek a revised approval of additional parts.
The repair/workmanship warranty stands for 1 month, subject to the gadget is not treated/opened/managed by any other vendor, post our last repair. Replaced Parts warranty is separate as per the warranty on each part.
In any physically damaged gadget or gadget with identified hardware damages, it is quite possible that any part which is intermittently working can potentially completely stop functioning, while we are in the process of diagnosing and resolving the reported issue/s. In such scenario, Msolution.in will not be held liable for returning the gadget in the exact (pre-received) partial working condition, should the customer deny further repair and resolution by the Msolution.in technical team.
Service Charge: Msolution.in charges Rs 200 as our basic visiting charge, if either the customer declines our service or denies us to pick up the equipment to bring to the TRC. In case we charge the complete service charge (lets say Rs 1200) and the customer equipment is brought to our repair center And the customer denies/does not approve additional repair charges, no REFUND of any kind is entertained
In case customer has provided the approval, and we are unable to source the part or not being able to repair, we return the gadget with a minimum Rs 200 deducted from the total as basic workmanship charges.
Msolution.in does not save or preserve customer data in any form or records. Msolution.in also does not guarantee any data recovery or data loss in the event of mobile repair. It is advisable for customer to maintain data backup before giving the phone for repair.
The customer fully indemnifies Msolution for any or all software/licenses validity/originality that the customer has on its equipment/device. Msolution.in does not participate or promote piracy of any kind.
Msolution.in advices all it's customers to retain original Licenses for any or all application Software's/licenses that are pre-installed on the gadget/device. Msolution.in is not responsible for any loss of installed application software during the process of repair.
Hardware replacement is not included in the service plan
Please note that while collecting the invoice ensure the request ID / invoice id is mentioned at all times