Last Updated: [1-September-2025]
At Mobile Solution (MSolution™), your trusted mobile repairing shop in Delhi, we respect your privacy and are committed to protecting your information. This policy explains how we handle your data for offline repairs, online services, and our MSolution™ app.
1. Information We Collect
a) Offline Mobile Repairing (Delhi Shop)
- Customer name, phone number, and device details
- Fault description, IMEI/serial number
- Billing and payment information
b) Online Mobile Repairing (Pan-India & Delhi NCR)
- Contact details submitted via website or forms
- Pickup/delivery address for devices
- Payment details (processed securely)
- Call, email, and chat records for support
c) Mobile Solution Application (MSolution™ App)
- Account details (name, email, phone)
- Device repair request data
- App usage and error logs
- Optional: Location (for pickup/delivery in Delhi NCR)
2. How We Use Your Information
- To provide & manage mobile repairing in Delhi
- To notify you about repair status & delivery
- To process invoices & payments
- To improve our shop, website & app services
- To meet legal and compliance requirements
3. Data Sharing
We never sell your data. Information may only be shared with:
- Authorized repair staff at our Delhi center
- Payment gateways for secure transactions
- Delivery partners (Delhi NCR pickup/drop)
- Legal authorities if required
4. Data Security
We use strong security practices:
- Safe storage of customer records
- Secure PCI-DSS payment systems
- Restricted access to sensitive data
5. Your Rights
You have the right to:
- Access & correct your data
- Request deletion of personal info
- Withdraw optional permissions (like location)
6. Cookies & Tracking
Our website/app uses cookies and analytics to improve experience. You may disable cookies from browser/app settings.
7. Third-Party Links
External links (e.g. payments, social media) have separate privacy rules. We are not responsible for them.
8. Children’s Privacy
Our services are not directed to children under 13. We don’t knowingly collect such data.
9. Policy Updates
We may update this Privacy Policy over time. The latest version will always be posted on this page.
10. Contact Us